No, any cables within the house can be touched as much as the householder wants to touch them. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. 237 global ratings. I wanted. Entertain me; Broadband Deals. VM BB TV Landline. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Thank you. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi, I just received my hub. You can also check for a loose cable as not all properties have a socket. In response to Llfamily. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. We would like to show you a description here but the site won’t allow us. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There are two options for to your TV. Thank you goslow, Kain_W. Broadband Deals. I can’t find a wall socket anywhere that matches those indicated by virgin. I have gone through several videos and found that there should be wall socket inside your home. You'll have to cut the cable and seal the hole up. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Virgin Media; My Virgin Media; Shop;. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. In the worst case that might be compensation to a neighbour for their loss of service. Get the Hub ready by connecting the wires. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Use a simple coupler to join the VM cable from the wall to the connecting lead to. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. log into hub3 - 192. The pre-install team number is 0800 052 1734. Get the Hub ready by connecting the wires. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. For a wires-free alternative, you could use a cordless phone setup. There will be a seperate connection inside the interior wall box. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Virgin Media; My Virgin Media; Shop; Help;. . This video will show you how to install a Virgin Media extension cable. 3. Hi , Welcome to our Community Forums and thanks for your post. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. You should see a cable going through the wall and if you trace this inside, you should get the cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This is designed to push over the existing screw connector the outlet has. Not all properties have a socket, just a cable. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Or you may be quicker than average! You won’t be involved the whole time. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin Media Quickstart set up. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. The connector with the yellow label looks like your VM connection, the other two look like satellite. screw the master socket back to the wall. Options. For into also image of the. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Don’t plug the power cable into a plug socket yet. Re: No Wall Socket for Quickstart. Old Virgin Media box and poor signal. ) Options. It is likely you will be waiting a few days. We would like to show you a description here but the site won’t allow us. 4 out of 5 stars. Should’ve checked this before I ordered. a week ago. just moved in, can see the brown cable coming in from outside but there's no VM. Entertain me; Broadband Deals. To get the cable removed or reburied, I'll need to get. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. So, a 50 minute broadband, TV and phone. It is likely you will be waiting a few days. . No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If however the socket itself has been removed you will need assistance. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Virgin Media: TiVo® service. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There are 10 types of people: those. 9. All the cabling is the property of Virgin Media and must not be touched. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The wall box may be branded with the logos of an old cable TV company (not VM). Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Can see - 5322120. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. House on renovation at the moment and electric rewire is done. Measuring a compact 230x153x55mm and weighing 1. Entertain me; Broadband Deals. self install. You can get a small female to female connector at B&Q/Amazon to join two cables together. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. The other is marked TV, & this is used for TV & Broadband. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. VM BB TV Landline. I am going to cancel. You should see a cable going through the wall and if you trace this inside, you should get the cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. . With our services we do need to install our own sockets. to be phone lines. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. However, since theres no virgin media socket is it possible if someone who works at v. Connect the Hub’s power cable with the blue tab. Incidentally the phone socket is redundant if not in use and can be safely removed. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Failing this. A non-split socket will have the sockets and screws in the middle. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. 168. the box should be inside your house. Just make sure you definately don't need it, or won't be needing it again. If you look into the back of your Hub, you'll see a port. )In this video, I am showing the sta. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Thank you for your post. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Quickstart is the quickest and easiest way to setup our services. But the coaxial cable came with the kit is cable con 4. Please help as I need the. Try tracing the cables back to the house from the brown box outside. . My order is p. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. It should be free of charge. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. ) The hub will be in here too. RedTomato said: I removed my Virgin cable about a month ago. No outside box - cable through the wall to inside box - very old 20 years ago. cable from wall. First picture is telephone socket which is now not used. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Short. These enter my house via an air brick/vent very close to. Chris. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. . Mobile Your Account. Sometimes there is no wall box, just a trailing cable. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. 19 minutes ago. However the wall socket. 2. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Need Virgin Wall Socket - require "written confirmation" of what it entails. All the wall sockets I can see are for BT. Virgin Media Wall Socket Connector Wrong Kind in. Reply. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. However, I do not have any of the specified wall sockets available. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I don't work for Virgin Media. Trouble shooter. The cable could be hidden within, or behind, furniture. on a domestic hub you look at the values thus. We would like this to be re-located please into our living room on ground floor. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. on 22-10-2022 20:58. #2. provided, I shall give them a call tomorrow. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Tuning in. QuickStart, set up and connections. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Switched On Families. Options. com and book a technician. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Options. Back a step. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. Go to virginmedia. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). ” I did not get a silver terminator cap in my packaging to send back. . I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. Or if the other end of the white cable is in a more useful. Could an engineer be arranged to install please as my account is due to go live today. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. However, I do not have any of the specified wall sockets available. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Inside the External Wall Box – FTTP RFoG Node. Re: No Virgin Media wall socket internally. I will. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. both appear. I have only got one rectangular shaped white socket (Shown. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Wish this was made clearer when. You may need to use the. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Networking and WiFiSame thing happened, and on all the wall phone points. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I recently got Virgin broadband installed. Plug the cables into the Hub. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Only Virgin Media kit can. However, I do not have any of the specified wall sockets available. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. Some properties do not have a wall socket, only a cable. . Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. I have a Virgin Media wall socket, it's the white box in Picture 1. It works fine and my router (which is the black box in Picture 2),. Past occupiers of your property may have removed. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Tudor. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. on 05-04-2023 09:20. Sometimes there is no wall box, just a trailing cable. - 5156775. Networking and WiFi. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Stream from Virgin Media. If there. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. The cables from the external box lead to a Bt open reach socket and a blank socket. " The hub is upstairs as previously said. They'll then install a fibre socket inside. When you place your order, we'll let you know. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. the building then somewhere close to that point on the inside will be either a junction box or the. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No virgin media wall socket. . I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. The V6 is tiny. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 100. Browse Virgin Media Virgin Media Community. Hello, i registered VM broadband and scheduled to delivery on 1st September. The Openreach sockets do not work for Virgin Media. Look for the omnibox outside and trace the cable inside. The box and cables may have been removed by the previous occupiers. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. The cable could be hidden within, or behind, furniture. In response to Jonny-M. Don't touch it. Sorry to hear you don't have a VM wall socket. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Paul_DN. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. This video will show you how to install a Virgin Media extension cable. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. For more information please visit:Media don’t do any Fibre connections to inside the house. Re: No wall socket. VM guy was happy with that and did a nice neat job inside. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. Jan 14, 2022. I've got 2 wall sockets that I think are likely. Mobile Your Account. The wall box may be branded with the logos of an old cable TV company (not VM). Old Virgin Media box and poor signal. The Virgin wall sockets just have one connector at the bottom. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. I have also checked outside and there is no box either on my property or on my boundary wall. I have also checked outside and there is no box either on my property or on my boundary wall. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. - 5156775. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. Options. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Everything is converted to specialised triple screened coaxial cable. Re: cable not fitting wall. . Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. wall socket. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. I only found an openreach mastersocket 5c in the flat. Please help. Some VM installations do not have an internal wall box, just a trailing lead. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. 3 weeks ago. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop; Help;. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. VM BB TV Landline. You can visit the website virginmedia. Welcome to the community and thanks for taking the time to post here on the forums. Eric714. com. Re: cable not fitting wall. Reply. Options. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. The one thats on the bottom is the one you need for Virgin. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. This hole will typically be up to 1cm in diameter and often positioned near your front door. Virgin Media FTTP. 1 [or 192. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Search ISP News. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Re: Moving virgin media wall socket. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Hi Tony, which product would you recommend from Amazon?. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Forum Team In response to rohith15388. Absolutely not. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Best,Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Location. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. Options. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Can you fit the Cable con 3. I’m sorry to hear of the issues that you’re having with your installation. From that brown box on the wall trace the cable to the inside. If you have more than one located on different floors, try to place one directly over the other. Options. Apparently the connection from there’s been cut off. , , Virgin Media. . Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Broadband. Very Insightful Person. Room 1 - install a twin RJ45 socket on the inside wall by the router.